upport
We offer workshop and in home, ensuring you understand and get the best out of your equipment.
E
xpertise
Our experienced team is here to support you. Please phone or call into our Marsh Barton workshop to take advantage of our expertise.
R
epair
Our comprehensive repair package can include home collection or customer drop-off, followed by a workshop-based repair facility and redelivery for the following products:
- Televisions
- Recorders
- Audio
- Microwaves
- Vacuum Cleaners
We also offer a home repair service for the following products:
- Home Laundry
- Cookers
- Dishwashers
V
alues
We abide by the following values:
- To offer friendly, courteous and helpful service at all times.
- To resolve a problem quickly, efficiently and effectively to minimise your inconvenience.
- To inspect a product brought into our workshop within two working days.
- To telephone, text or email an estimate to you fully discussing the issues relating to the repair and allowing you time for consideration.
- To obtain your approval for the estimate before proceeding with the repair.
- To order spares immediately after payment is received for an estimate.
- To complete a repair within two working days of receiving spares.
- To keep you informed throughout the repair process.
- To actively encourage you to advise us of any problems experienced after the repair.
- To guarantee our repairs for three months for parts and labour.
I
nstallation
We offer an installation service for the following products:
- Televisions
- Recorders
- Audio
- Home laundry
- Dishwashers
- Refrigeration
We install both television and other types of wall mounts. Advice and on-site survey service is available to provide you with a free quotation.
C
ommercial
We can offer your business and customers a complete repair or installation package for home entertainment and kitchen appliances. We offer account facilities for many of our commercial customers.
E
quipment
We have access to a wide range of accessories, spare parts and instruction booklets. As Exeter’s only supplier of remote controls, you can choose between the manufacturer’s authentic remote and a competitively priced replica.
Should your equipment be uneconomical to repair, we will direct you back to your retailer. We are not able to offer a replacement service, however, we can, of course, assist with removal and re-installation if required.