01392 409701

Our Services

S

upport

We offer workshop and in home, ensuring you understand and get the best out of your equipment.

 

E

xpertise

Our experienced team is here to support you. Please phone or call into our Marsh Barton workshop to take advantage of our expertise.

 

R

epair

Our comprehensive repair package can include home collection or customer drop-off, followed by a workshop-based repair facility and redelivery for the following products:

  • Televisions
  • Recorders
  • Audio
  • Microwaves
  • Vacuum Cleaners

We also offer a home repair service for the following products:

  • Home Laundry
  • Cookers
  • Dishwashers

 

V

alues

We abide by the following values:

  • To offer friendly, courteous and helpful service at all times.
  • To resolve a problem quickly, efficiently and effectively to minimise your inconvenience.
  • To inspect a product brought into our workshop within two working days.
  • To telephone, text or email an estimate to you fully discussing the issues relating to the repair and allowing you time for consideration.
  • To obtain your approval for the estimate before proceeding with the repair.
  • To order spares immediately after payment is received for an estimate.
  • To complete a repair within two working days of receiving spares.
  • To keep you informed throughout the repair process.
  • To actively encourage you to advise us of any problems experienced after the repair.
  • To guarantee our repairs for three months for parts and labour.

 

I

nstallation

We offer an installation service for the following products:

  • Televisions
  • Recorders
  • Audio
  • Home laundry
  • Dishwashers
  • Refrigeration

We install both television and other types of wall mounts. Advice and on-site survey service is available to provide you with a free quotation.

 

C

ommercial

We can offer your business and customers a complete repair or installation package for home entertainment and kitchen appliances. We offer account facilities for many of our commercial customers.

 

E

quipment

We have access to a wide range of accessories, spare parts and instruction booklets.  As Exeter’s only supplier of remote controls, you can choose between the manufacturer’s authentic remote and a competitively priced replica.

 

Should your equipment be uneconomical to repair, we will direct you back to your retailer. We are not able to offer a replacement service, however, we can, of course, assist with removal and re-installation if required.